No Hassle Returns for 30 days
If for any reason you are not satisfied with any item purchased, you may return the product within 30 days for a full credit or exchange, whichever you prefer. Unfortunately, shipping and handling charges are non-refundable.
The Fine Print
All returns must have a Return Merchandise Authorization (RMA) number prior to shipping. There are several ways to obtain an RMA number and have your return processed quickly:
If your product is covered by a Manufacturer's warranty, please contact them directly to locate the nearest warranty depot. If your product is not covered by a Manufacturer warranty, then it is covered by ToolTown Inc.
As with any warranty, such things as alterations, modifications or damage from misuse, abuse or negligence are not covered under our warranty. Most products carry a 1 (one) year Limited Warranty to be free from manufacturer defects from the original purchase date. Hand Tools carry a Limited Lifetime Warranty.
How can I cancel or change my order?
You may cancel your order prior to it being processed for a full refund. To do this please fill out the contact us form with your order # & a brief description of what you would like to change or if you would simply like to cancel your order. We will get back to you within 24 hours.